We will be closed during the Christmas season from 20/12/2024 until 01/01/2025. All orders placed during this period will only be processed from 02/01/2025. 

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Cookies Policy

CARLOS SANTOS is committed in protecting the privacy and personal data of users of the website, which is why we have developed and adopted this Cookie Policy, which defines how cookies are used.

By using this website, the User expressly agrees with the use of cookies by CARLOS SANTOS, in the form and for the purposes described below.

COOKIES

Cookies are small files of information sent to your computer or mobile device when you visit websites, which allow users to improve their performance and browsing experience, making it possible to store and retrieve information about their browsing habits in order to personalize their browsing experience, according to your preferences.

With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, and this consent can be withdrawn at all times through specific browser tools, normally present in the "Options" or " Preferences”.

The use of cookies allows CARLOS SANTOS, for example, to know whether you have agreed (or not) with the use of cookies on the website, to identify you as a frequent User, to recover your preferences and personalized settings when you browse, to configure language settings, collect, anonymously, statistics regarding the products or pages you viewed on the website, analyze the traffic and trends in the online store and understand, in general, the behaviors and interests of the Users of the website.

The cookies that CARLOS SANTOS collects do not allow the User to be identified, they only store generic information, namely the form and / or location of access and the way in which it uses the website. Cookies only retain information related to your preferences as a User.

TYPES OF COOKIES SUSTAINABLE FOR USE

  • Session cookies are temporary information files that remain in the browser's cookie file until the website is abandoned, so there is no record on the User's hard drive. The information collected by these cookies is only used to analyze traffic patterns on the website. Session cookies allow you to improve the content and also the usability of the website.
  • Persistent cookies are those that allow the User's preferences or actions to be remembered. These cookies have a longer life span than a session cookie and last for the period of time specified in the cookie. This type of cookie is not deleted when the browser window is closed and is stored on your computer or mobile device. It is activated whenever you visit the website and will be deleted when the period set by the cookie has expired.
  • Analytical cookies are those that allow us to quantify the number of users and perform the measurement and statistical analysis of how users use the website, in order to improve the supply of products or services that we provide to you.
  • Advertising / marketing cookies are those that allow us to more effectively manage the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your browsing profile.
  • Social network cookies are those that allow us to share our content with friends and social networks, they are configured by a wide range of social network services that we have added to the site. These cookies have the ability to track your internet browser (browser) through other sites, thus composing a profile based on your interests. This can influence the content and messages shown to you on other sites you visit. If you do not allow these cookies to work, you may not be able to use or view these social navigation exchange tools.

COOKIE CONTROL AND MANAGEMENT

At all times you can control and / or delete cookies, namely, you can delete all cookies that are already stored on your equipment, and you can even configure most internet browsers (browsers) in order to prevent their storage.

All internet browsers (browsers) allow the user to accept, refuse or delete cookies by selecting advanced browser settings. Cookies can be configured in the "Options" or "Preferences" menu.

You should, however, be aware that disabling cookies may prevent some web services from functioning correctly, and may partially or fully affect your browsing on this website.

Each internet browser (browser) has its own configuration process for managing cookies. This process is described in the Help menu of each browser, which explains how to select your cookie preferences.

THIRD PARTY COOKIES

Some cookies may be stored by third parties other than CARLOS SANTOS.

Please note that we use buttons / links for social networks that allow our users to share web pages or select them as favorites. These social networks can record information related to your activities on the Internet, including on our website. You can analyze the conditions of use and the privacy policies of the referred social networks to find out exactly how they use the information and to find out how you can delete or delete that information.

The aforementioned third parties are service providers, and although CARLOS SANTOS makes every effort to use only service providers that provide guarantees for the use of appropriate technical and organizational measures and in compliance with the requirements of the relevant legislation on protection data, the User understands and accepts that CARLOS SANTOS is not responsible for the content and accuracy of the privacy and cookie policies of those same third parties.

CHANGE OR SUBSTITUTION OF COOKIE POLICY

CARLOS SANTOS reserves the right to change or replace this Cookie Policy at any time, these changes being public, by message, as soon as the User accesses this website.

DOUBTS OR CLARIFICATIONS

If you have any questions or concerns related to this Cookie Policy, contact us at customercare@santosshoes.com.