Terms & Conditions

Introduction

Carlos Santos Shoes promotes and sells its own branded products at www.santosshoes.com/store.

“Buyer” refers to the individual acting/buying as an end consumer outside the scope of any business or profession. If you are not an “end consumer”, please do not make purchases at www.santosshoes.com/store.

Carlos Santos Shoes reserves the right to not process orders registered at www.santosshoes.com/store in case of doubt that the “Buyer” is an end consumer, or when the orders do not comply with the general conditions of sales herein.

These general terms and conditions of sale govern exclusively the supply, acceptance of orders, transmission and shipping via www.santosshoes.com/store.

The “Buyer” must provide Carlos Santos Shoes with an email address, postal address or any other correct and complete contact details, and accepts that Carlos Santos Shoes may contact him/her using those details, if deemed necessary.

Carlos Santos Shoes reserves the right to not accept or cancel an order, even after its automatic confirmation, in case of doubt that the “Buyer” is an end consumer, or about the truthfulness of the information provided.

Carlos Santos Shoes may not process orders under the following circumstances:

  1. Whenever there is insufficient guarantee of correct payment;
  2. The product is no longer available (payment is returned);
  3. The billing details are not correct or verifiable;
  4. The order is identified as being incorrect or potentially fraudulent by the automatic Security Systems;
  5. Payment is not received within 5 calendar days after the order is accepted;
  6. If there is evidence that the consumer is under 18 years old or is not an end consumer;
  7. If the price on the Online Store is found to be incorrect;
  8. If it is not possible to deliver the order at the relevant address;
  9. Orders are incomplete or incorrect.

In these cases, Carlos Santos Shoes will convey the reasons for not completing the sales agreement via email. By confirming the order details, you are accepting the general conditions of sale and any other conditions at www.santosshoes.com/store.

Purchase Value and Payment Methods

Product prices shown on the website are the final prices for sale to the consumer. Prices already include tax, if applicable. Prices are listed in euros or in the currency of the countries where products are electronically marketed.
Product prices shown on the website are subject to alteration. Carlos Santos Shoes reserves the right to change the prices without prior notice.

The prices shown at the time of purchase are the prices applied to that purchase. Carlos Santos Shoes takes no responsibility for any loss or damage resulting from the use of any other payment method or the incorrect use of the existent methods by the “Buyer”.

Deliveries

At the time of delivery, the “Buyer” must check the packaging for potential damage. If the packaging shows substantial damage, the “Buyer” must not accept the order, which will then be returned. For more information on Deliveries, please see read “Shopping online / Return Policy”.

Returns and Exchanges

For more information on Deliveries, please see read “Shopping online / Return Policy”.

Legislation

These general conditions and all related ensuing conflicts, including validity of the conditions, website use or any purchase therein, shall be governed by Portuguese Law.

Carlos Santos Shoes shall take no responsibility for damages to third-parties resulting from the use of any of our products.

Carlos Santos Shoes shall take no responsibility for damages to the “Buyer” resulting from misuse of our products.

Carlos Santos Shoes shall take no responsibility for damages resulting from incorrect information on the website. If the “Buyer” suffers damages resulting from serious neglect or wilful misconduct by Carlos Santos Shoes no limitation in this provision shall apply.

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